Check that ID! Protecting Our Wards from Imposter Fraud

Did you know one of the simplest — and most effective — ways to protect patients, staff, and NHS resources is by checking ID?

Imposter fraud is when someone pretends to be an NHS employee, agency worker, or contractor to access wards, equipment, or sensitive information.

Fraudsters may pose as:

• Agency or locum staff.
• Substantive staff (in particular they may choose to impersonate maintenance / cleaning / IT / security staff due to their access privileges).
• Contractors or equipment suppliers.

Once inside, they could steal staff and patient’s details or belongings, NHS equipment, or gain access to restricted areas and items such as controlled medication.

What to Watch Out For

• Individuals without a valid NHS or agency ID badge.
• Someone refusing or making excuses not to show ID.
• Unexpected or unannounced visits from unfamiliar faces..
• Unknown individuals hovering around access points, potentially looking to tailgate through secure doors.

Remember: All legitimate NHS, agency, or contractor staff should carry valid photo ID and be happy to show it when asked.

Your Responsibilities

✔ Always ask to see an ID badge if you don’t recognise someone on your ward.

✔ Check the details carefully — name, photo, expiry date, and organisation.

✔ If you’re unsure, contact your manager or security team immediately.

✔ Never allow unauthorised persons into staff-only areas.

If You Suspect a Fraudster Contact your security team and make sure to contact your Local Counter Fraud Specialist.

Other useful articles can be found in our Counter Fraud Newsletters on the Publications page.