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Preventing Fraud – Human Intervention

Human intervention remains one of the most important factors in preventing fraud.

In a time where cyber-attacks are common place, investment in up to date cyber security is essential for any organisation, including the NHS, to prevent attacks from cybercrime. However without human intervention, cyber security has its limits.

An example where human intervention is paramount is in preventing mandate fraud, which has become a frequent method of criminality.

How can mandate fraud occur?

As a business you are contacted by a criminal purporting to be one of your suppliers and are told they have changed their bank account details and request that you amend the direct debit/standing order to reflect this. As a result the bank mandate is amended to the account that was provided. The next month you are contacted by your genuine supplier asking what has happened with the monthly payment.

Whether the contact is made via email or on the phone, always verify changes to financial arrangements with the organisation directly using established contact details you have on file.

Notify your bank as a matter of urgency if you see any unusual activity on your account or suspect mandate fraud has occurred and ensure you contact your Local Counter Fraud Specialist immediately.

Without human intervention in these instances, then the fraud would not be prevented. Stay vigilant, as I am sure you do not want to be that person who clicks the send button on an email sending thousands of pounds to a fraudster. Trust your instincts, if something does not seem right then it is certainly worth double checking.

So don’t become complacent and feel completely safe because your organisation has cyber security, because as fantastic as it may be, it does not have the ability to control your actions.